We are a local residential Heating and Air company.
We strive to do the right thing and to always consider our customers satisfaction our number one goal.
We are looking to fill our dispatcher position.
You will be working hand and hand with our technicians.
Your responsibilities will included:
- Schedule and book incoming calls for service or sales appointments.
- Be available to work Monday through Friday and a ½ day on Saturday on a rotating basis.
- Identify new business opportunities by performing direct sales activities and providing support to the administrative
personnel as requested.
- Dispatch, manage and allocate resources to meet the expectations of our clients.
- Process paperwork from service techs, payments from the customers and respect the confidentiality of all information
that they encounter
- Answer the phone promptly and professionally.
- Call customers to confirm maintenance appointments and schedule, as necessary.
- Work closely with service manager to coordinate scheduling and dispatch.
- Sell new service agreements and renew existing service agreements.
- Grow, monitor, and maintain the maintenance programs; update changes in ownership, add new install job information
and review reasons for non-renewals.
- Receive, record, and maintain sales lead information, set appointments, as necessary.
- Communicate clearly, precisely, and in a friendly manner.
Take and deliver messages as appropriate.
Ensure messages
are received and follow up as appropriate.
- Ensure the accurate capture, data entry and maintenance of customer information.
- Work closely with the service, IAQ and sales departments, recognizing and identifying possible sales opportunities f
facilitating appropriate follow up.
- Be familiar with our company, products, and services so many questions can be answered without consulting others
.
- Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.
- Perform dispatching and scheduling of service technicians and other resources.
- Win the confidence of new clients when they call for service or repairs.
- Schedule the client appointment and assign/match qualified staff to perform the work.
- Update the Customer Relationship Management (CRM) system for each interaction.
- Perform customer satisfaction calls after each visit.
- Ask for referrals and inform client where and how to make them.
- Have a good working knowledge of our products and services being offered.
This may require additional study and
training both on and off site.
.
- Efficiently manage time and schedules.
- Be computer literate to the extent necessary to fulfill this function.
Servicetitan Knowledge a big plus and knowledge
of Excel and Word is required.
Should also be very familiar with the use of smart phones, email, and text messaging.
- Order parts and supplies for technician and managing returns.
- Bilingual a plus but not required
After you 90 days;
- Health Benefits
- Paid vacation days
- Paid Holidays
- Sick day leave
- 401K
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