Spa Attendants keep the spa village facilities clean, well stocked and up to five star standards.
Their primary area of focus is the Spa Locker rooms, showers and Wet areas, but they also will support overall cleanliness throughout the Spa Village including relaxation lounges, courtyards, public areas/pools and gym.
They maintain communication with the other team members and offer assistance to guests as necessary, so must be comfortable communicating in english.
Spa attendants perform other customer service and cleaning tasks and may be asked to assist with laundry.
SKILLS AND QUALIFICATIONS:
Supply the guests with the amenities while monitoring the assignment, standard set-up and maintenance of locker, linens, treatment.
Maintain high cleanliness standards and report deficiencies of any facilities or equipment
Maintain the facility in peak sanitary condition at all times.
Maintain locker rooms in a tidy manner.
Clean and restock showers after every use
Restock all linens and towels in locker room areas
Help maintain cleanliness of all spa village areas.
Check and clean lockers when needed.
Maintain toiletries in locker room vanities.
Maintain linen inventory to and from laundry on a scheduled basis.
Direct Guests to appointments and assist them in every way possible.
Assist Guests with use of sauna, steam, whirlpool etc.
Ensure stocking of all spa amenities and toiletries.
English Speaking.
High school graduate or equivalent.
Hospitality in a resort setting is preferred but not required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
1.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.
2.
Customer Service - Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.
3.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
He or she must have an outgoing personality, be friendly, courteous and enjoy working with people.
4.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Leads and Participates in meetings.
5.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
6.
Organizational Support - Follows OVI policies and procedures; Completes administrative tasks correctly and on time; supports property's goals and values; Promotes property through outside activities; Supports affirmative action and respects diversity.
7.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
8.
Professionalism – Follows OVI&S grooming standards.
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adapts to changes in the work environment with a professional demeanor; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
He or she must look the part, be well-dressed and groomed, with good posture and personal habits.
9.
Attendance/Punctuality - Is consistently at work and on time and follows OVI&S attendance policy; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
10.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
Completes tasks on time or notifies appropriate person with an alternate plan.
The pay for this position is $20.
80/hour.
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