MMP’s Administrative staff are a key component of achieving our mission of improving individuals’ access to transportation options.
The department provides administrative and back up support for various programs including American with Disabilities ("ADA") Eligibility Certification, Travel Training, Wheelchair Securement, and Community Outreach.
The Program Administrative Assistant position is responsible for serving as the main point of contact for the ADA Eligibility Certification program, providing focused clerical duties and administrative support to the team as well as serving as back up support for other projects, including possible travel to Los Angeles and Orange Counties as needed.
Bilingual in Spanish required.
Essential Program Duties and Responsibilities:
Process and complete program applications
Maintain and coordinate calendars with management and staff
Maintain appropriate filing systems
Perform data input to appropriate databases
Maintain appropriate workflow systems
Compile and send letters, forms, and other communications
Maintain flyers, handouts, and other media
Collect and compile statistical data
Complete and submit reports
Complete project audits
Provide in-field support on other projects as needed (training will be provided)
Processes the activation, updating and closing of ADA applications
Handles inbound and outbound Communication from all sources
Prepare and maintain a variety of required reporting and auditing
Assist with scheduling of interviews as needed
Other duties as assigned
EDUCATION and/or EXPERIENCE
Minimum high school diploma or GED required, associate degree or higher desirable
1-2 years of Customer Service experience, including heavy to medium volume of inbound/outbound calls
1-2 years relevant experience working with seniors/persons with disabilities or in a related field - highly desirable
Bilingual in Spanish
MS Office and database entry skills
Communication skills and attention to detail
Transportation-related experience - highly desirable
Ability to work in both office and remote locations
Valid CA Driver’s license, insurance, good driving record, reliable transportation (position may require travel to Los Angeles and Orange Counties) - mileage reimbursement available
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