Customer Service Representative

*About us* Tricounty Services is a small business in Ventura, CA.
We are professional, fun and fast-paced.
Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Upsell products and services to customers when appropriate - Conduct outbound calls to follow up on customer inquiries or resolve issues - Maintain accurate and detailed customer records through data entry - Collaborate with other team members to ensure customer satisfaction - Handle customer complaints and provide appropriate solutions or alternatives - Follow communication procedures, guidelines, and policies Experience: - Previous experience in customer service or a related field is preferred - Strong communication skills, both verbal and written - Excellent phone etiquette and active listening skills - Ability to analyze customer needs and provide appropriate solutions - Familiarity with ServiceTitan a plus! We offer competitive pay and benefits packages for our Customer Service Representatives.
Join our team today and be part of a dynamic and supportive work environment where you can make a difference in the lives of our customers.
Job Type: Full-time Pay: From $19.
00 per hour Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday * Rotating weekends Work setting: * In-person * Office Work Location: In person