Customer Care Dispatcher (Newbury Park)

The Customer Care Dispatcher will receive a high volume of inbound calls, quickly identifying the client’s request or problem and efficiently providing the most effective solution.
Monday-Friday 7am-4pm, 8am-5pm, 9am-6pm or 10am-7pm $23.
00-$29.
00/hour + Benefits Responsibilities: • Make outbound calls to existing clients, booking appointments.
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution.
• Express empathy and compassion, taking full ownership of the client’s satisfaction.
• Proactively gain and maintain a full understanding of our portfolio of products and services.
• Effectively summarize and relay information received to both clients and internal customers.
• Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments.
• Efficiently enter accurate and detailed records of customer interactions and actions taken.
• Consistently follow order entry guidelines with minimal errors.
• Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts.
• Other duties as assigned.
Qualifications: • HS Diploma or GED • 2+ years experience in a customer service, call center or dispatch role • Excellent communication skills • Able to talk and type accurately 40WPM • Good attendance and reliable • Prior experience within the HVAC or plumbing industry is a big plus! If you meet the above criteria and are interested in joining our team, please reply with your resume and the best way to contact you.
We look forward to speaking with you!