Customer Service Representative-Office (OXNARD)

Full job description We are looking for a competent Customer Service Representative to perform various tasks to support our customers and the office.
An effective Customer Service Representative has the ability to work diligently in guiding, helping and supporting our members.
Provides strong internal and external customer service.
Resolves customer service issues with a sense of urgency.
Bilingual is a MUST! The ideal candidate needs to be able to speak, read and communicate effectively in Spanish and English.
Responsibilities Seeks a win-win solution to customers issues Partners with others to best serve the customer Delivers on customer commitments Demonstrates active listening skills; is conscious of non-verbal communication Uses various methods of communication appropriately (phone, email, face to face, etc) Reads the situation and adapts communication style appropriately Uses resources to find answers; asks questions to gather information Balances the needs of the customer and the business when making decisions Cooperates and works well with others, resolves conflict in a positive manner Works efficiently and uses time wisely Takes initiative and works well independently and/or as a team Summits reports in a timely manner Requirements and skills Familiarity with office procedures A fast typist with knowledge in MS Office Excellent communication and listening skills Very good organizational and multi-tasking abilities Must be bilingual (Spanish/English) Able to read and communicate in Spanish Fast learner Positive Attitude Job Type: Full-time Benefits: Health insurance Schedule:Monday to Friday Experience:Customer service: 1 year (Preferred) Language:Spanish and English (Required) Work Location: In person