_Customer Service Representative/Call Center/Insurance_
*\*\*PLEASE READ BEFORE APPLYING - This position is available in the local area only as it requires going into the office.
It is a requirement to live in the area, we do not pay for relocation.
\*\**
Great opportunity for a call center position if you have one or more years of _recent (within the last two years) heavy call volume _experience in a call center.
Call center experience consists of answering high volume calls consistently throughout the day, assisting callers with detailed questions.
It's a plus if you are *bilingual *(English/Spanish) and/or have your California life and health insurance licenses .
Fickewirth Benefits Advisors is a dynamic, large group health insurance broker with clients throughout California.
Our team is a dedicated group of professionals with excellence in strategy and client customer service.
The job duties for this open position include handling high volume calls from individuals wanting to enroll in insurance plans or asking questions about existing coverages.
Other administrative tasks may consist of receiving faxes, responding to emails, and processing documents.
Fluency in Spanish preferred but not required.
This position requires a CA Health/Life insurance license.
If you are not licensed but have current or recent heavy call volume call center experience, we will provide the opportunity for you to become licensed.
Our hours of operation are 8:30 am to 5:30 pm M-F.
Hybrid opportunity for the right candidate.
If you meet the requirements for the position, enjoy providing excellent customer service on the phone, are detail oriented and a team player, we would like to hear from you!
Job Requirements:
* One or more years of _recent (within the last two years) heavy call volume _experience in a call center.
* Spanish/Bilingual skills a plus.
* CA Department of Insurance life and health licenses a plus.
* Proficient computer skills, including Microsoft Office Suite, with the ability to learn new software.
* High school diploma or equivalent.
* Excellent communication skills including active listening, confirming, and clarifying.
* Excellent attention to detail.
* Ability to multi-task.
Primary Job Duties:
* Answer high volume incoming calls, address all questions, and provide an accurate and efficient response.
Document all calls.
* Assist with outbound calls to the members, insurance carriers, and group representatives.
* Handle sensitive client/member information by company guidelines.
* Engage with callers in a friendly and professional manner while actively listening.
* Offer support and solutions to callers adhering to the company's policies and procedures.
* Send and receive faxes, respond to emails, and process documents according to company policies and procedures.
* Work well with others in a fast-paced and collaborative team environment.
* Other duties as requested.
Please note these duties are not designed to cover all activities, duties or responsibilities that are required of the employee for this position.
Job Type: Full-time
Pay: From $20.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Application Question(s):
* Do you have your CA Life and Health Insurance Licenses through the CA Department of Insurance?
* Do you live locally in the area? It is required as it requires being in the office.
Experience:
* recent heavy volume call center: 1 year (Required)
Language:
* Bilingual - English and Spanish (Preferred)
Work Location: In person
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