Logan Davis
Oxnard, CA
93036
WORK EXPERIENCE
January 2020-April 2022
IT Support Technician
NGR Solutions
Phoenix, AZ
Remote IT support for a variety of clients.
Maintain and support existing IT infrastructure.
Setup new computer systems and install new equipment.
Work with third-party vendors for software/hardware support.
Support cloud services such as backups, online storage, 0365, G-Suite, virtual desktops and servers.
Manage VOIP and anti-virus systems.
Work with clients on other projects as needed.
August 2017-January 2020
SYSTEMS ADMINISTRATOR
Isola
Chandler, AZ
Manage all systems for the manufacturing plant and R&D department, including 250 computers, 20 virtual servers/computers, 50 printers, and 50 VoIP phones.
Interact with global IT departments in the US, Europe, and Asia.
Manage systems such as G-Suite and O365 for email and AirWatch and Intune for mobile devices.
Repair hardware and software failures and complete helpdesk tickets.
Maintain and update antivirus software.
• Set up new/existing equipment and IT infrastructure for new HQ, production plant and R&D facilities.
March 2015-August 2017
SYSTEMS SUPPORT ENGINEER
USPCNET
Tempe, AZ
Maintained, updated, and troubleshot telecommunication systems.
Provided expertise to clients in managing IT infrastructure and identifying personalized solutions, offering dedicated 24/7 assistance.
Engaged with third-party vendors to acquire software and hardware.
• Provided comprehensive technical support to 70+ clients for 1800+ computers and servers.
April 2008-August 2016
SIGNAL SUPPORT SYSTEMS SPECIALIST
US Army, Army National Guard
United States
Provided communications support for radios, electronic equipment, and computer systems while serving 2 tours with the 101st Airborne Division in Afghanistan.
Managed networks, resolving connectivity problems and ensuring proper setup of new equipment.
Installed IT infrastructure, including Cisco VoIP and Call Manager.
Used GhostCast server to create and deploy images over a network.
Created and managed user accounts with Active Directory.
Installed and maintained 150 air-to-ground FM/VHF/UHF/SATCOM radio systems; configured and implemented radio encryption and installed radio repeaters.
• Supported 500+ users, 200 computers, 50 printers, 100 VoIP phones, 2 classified, 1 unclassified networks.
• Awarded 9 medals throughout service time, including 2 Army Commendation Medals.
July 2014 - January 2015
ELECTRONICS TECHNICIAN
Weatherford
Muncy, Pennsylvania, United States
Constructed and installed equipment including instrumentation and communication cables.
Provided on site technical and computer support, maintaining software and hardware systems to ensure optimal function.
Analyzed electrical drawings and schematics to properly fix hardware failures.
Created and organized daily logs and repair orders.
October 2012 - October 2013
RADIO TECHNICIAN
RC Systems
Waterloo, Iowa, United States
Installed, maintained, and repaired 2-way radio and wireless communication equipment, including conventional and trunked radio systems, VHF/UHF/microwave systems, 800/900 MHz analog/digital systems, mobile subscriber equipment, dispatch consoles, amplifiers, and antennas at dispatch centers, tower sites, and in vehicles.
Examined block diagrams/schematics and diagnostic test results to accurately repair and reprogram radios and wireless equipment.
• Carefully tested and controlled systems to comply with standards for RF power and spectral purity and to minimize insertion loss, return loss, and electrical impedance.
• Incorporated use of spectrum analyzers, signal generators, power meters, and electronic soldering tools into support and maintenance services.
CERTIFICATIONS & TRAINING
ITIL Foundations (cert)
CompTIA Net + (cert)
CompTIA Sec + (cert)
CompTIA A+
HONORS & AWARDS
Awarded 9 medals throughout service time, including 2 Army Commendation Medals
* NOT INTERESTED IN ANY POSITIONS REQUIRING RELOCATION*
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