HVAC Customer Service Representative / CSR (NEWBURY PARK)

Job Description Southland Heating and Air is a Residential Heating and Air Installation and Service company servicing most of the Southland.
With a strong online presence, we pride ourselves in our unquestioned customer service, installation of new systems and full service.
We value our employees and provide a family-oriented and fun working environment where your efforts are recognized and rewarded.
We provide a company lunch once a week.
Now is the time to join our growing team! Customer Services Representatives must possess a diverse skill set, able to multi-task, work well under pressure and make sound judgement calls.
Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction.
What you’ll be doing: · Receive high volume of inbound calls as well as make outbound calls to existing clients, booking appointments at a high conversion rate · Able to quickly identify the client’s request or concern and efficiently provide the most effective solution · Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution · Proactively gain and maintain a full understanding of our portfolio of products and services · Efficiently enter accurate and detailed records of client interactions and actions taken · Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts What we’re looking for: · 1 - 2 years of Call Center/Customer Service · Ability to talk and type accurately · Dedicated to providing superior client service · Ability to manage multiple priorities within a fast-paced environment · Strong judgment skills to make sound business decisions · Proficient in Microsoft Suite Products, experience with Service Titan a big plus · Satisfactory passing of mandatory pre-employment drug screen & background check However, After you 90 days we provide you: - Health Benefits - Paid vacation - Paid Holidays - Sick day leave - 401K - Dental Job Type: Full-time