The Good Nite Inn is seeking candidates for our Guest Service Representative position to join our Front Desk team and serve as our guests’ first point of contact; managing all aspects of their accommodation.
The Guest Service Representative's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and are interested in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
*Responsibilities*
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients’ complaints in a timely and professional manner
* Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role a plus, but not required
* Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS a plus, but not required
* Ability to learn how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
Job Type: Full-time
Pay: From $16.
50 per hour
Expected hours: No more than 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift
* Holidays
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Experience:
* Hotel: 1 year (Preferred)
* Customer service: 1 year (Preferred)
Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
Work Location: In person
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