Insurance Customer Service Representative

We are looking for a positive and upbeat customer service representative.
A CSR should provide product/services information and resolve any emerging problems that our customer accounts might face with speed and accuracy.
The best CSRs are genuinely excited to help customers.
They’re patient, empathetic, and passionately communicative.
Benefits and flexible work environment *Responsibilities* * Manage large volume of incoming calls * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Generate sales leads * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/customer service team sales targets and call handling quotas * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Go the extra mile to engage customers *Skills* * Proven customer support experience or experience as a client service representative * Ability to discuss all personal and commercial lines of insurance * Strong computer skills (Outlook, Word, Google Drive, Virtual meetings, etc.
) * Strong phone contact handling skills and active listening * Familiarity with CRM systems and practices * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Pay: $21.
00 - $23.
00 per hour Expected hours: 40 per week Benefits: * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Professional development assistance * Vision insurance Experience level: * 1 year Shift: * 8 hour shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Application Question(s): * Do you have an active CA Dept.
of Insurance Property and Casualty License? Education: * High school or equivalent (Required) License/Certification: * California Property and Casualty Insurance License (Required) Work Location: In person Application Deadline: 11/22/2021