*Veterinary Client Service Representative / Client Hospitality Specialist*
At its core, veterinary care is about relationships.
The relationship between a client and their pet, a practice and its clients, and between the team members who deliver the care.
Hope Veterinary Oncology is driven to create a positive work culture in which service and hospitality are the foundation for all those essential relationships.
As the only independent and woman-owned oncology practice in Southern California, our team is growing.
We're looking for people who are passionate about hospitality, exceptional care, and celebrating the relationships that make veterinary medicine the special profession it is.
Susan David said, 'Discomfort is the price of admission to a meaningful life'.
That certainly applies to work in the veterinary field.
At Hope Veterinary Oncology we think that a bit of compassion, a lot of hospitality, and the intelligent use of technology can amplify the meaningful and minimize the discomfort, even for people that have a pet with cancer.
We want our clients to feel the compassion that comes from team members who are well-cared for.
Leveraging the art of hospitality and technological tools like AI, we'll have more time to focus on each other, our clients, and the patients we love.
We strongly believe in having an open-mind and considering all possible tools that might help a patient live a longer and better life after a cancer diagnosis.
This is why our treatments will not be limited to traditional approaches (chemotherapy, immunotherapy, targeted therapy, etc.
), but will also include integrative options (acupuncture, diet, herbal therapy).
It’s time veterinary oncology caught up to the leading human oncology institutions.
We’re reimagining what pet cancer care can be.
If you’re passionate about exploring the limits of what hospitality, teamwork, technology, and compassion can be in veterinary oncology, we hope you’ll join our team.
*What you’ll do:*
-Master the typical skills and duties of a veterinary receptionist
-Develop high-quality relationships with our clients and create a welcoming environment for every client and patient
-Contribute to a culture of exceptional hospitality throughout our practice
-Participate in team communication and connection activities such as a daily Huddle
-Utilize all available resources to maintain open, consistent communication with clients and fellow team members
-Nurture relationships and communication with our referral partners
*Who you are:*
-At least 2 years of experience working in a hospitality-focused role (veterinary experience is a bonus)
-Passionate about helping clients and their pets have a great experience at Hope Veterinary Oncology and throughout cancer treatment
-Team player – energized by the successes of the people around you
-A love of people - strong drive to connect with others and show compassion
-An interest in working four 10-hour days, 4 days per week, starting at 7 am or 7:30 am
-Excellent communication skills and self-awareness
-Communicate clearly and professionally in person, over email, and via text and chat
-Desire to work efficiently and continuously improve, even in a busy environment
-Ability to lift up to 25 pounds on occasion
-Detail-oriented
-Self-motivated and thinking about ‘how can this be done better?”
-Dependable
-Yes-minded (finding a way to help a client, even if that involves getting a bit creative)
-Proficient computer skills and typing
*What you’ll get*
-$19-$22.
50 per hour plus the opportunity for profit sharing
-100% coverage for health insurance as well as dental and vision insurance
-401K plus employer match
-Monthly employer contribution towards pet insurance premium
-Wellness program
-Generous paid time off and company-wide holidays
-Uniform allowance
-Ample opportunities for professional development and Continuing Education allowance
-Paid-for Fear Free Certification
-A group of team members that support and encourage one another
-A chance to greatly impact a client’s experience with their pet’s cancer
Visit our website at https://www.
hopeveterinaryoncology.
com
Hope Veterinary Oncology is committed to creating a diverse, inclusive and equitable workplace, and we encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.
Job Type: Full-time
Pay: $19.
00 - $22.
50 per hour
Expected hours: 40 per week
Schedule:
* 10 hour shift
Work setting:
* Clinic
* In-person
Ability to Relocate:
* Ventura, CA 93003: Relocate before starting work (Required)
Work Location: In person
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