Guest Service Agent

Responsibilities: - Provide exceptional guest service and ensure guest satisfaction throughout their stay - Greet and check-in guests, ensuring a smooth and efficient process - Handle guest inquiries, requests, and complaints in a professional and timely manner - Maintain knowledge of hotel services, amenities, and local attractions to assist guests - Operate phone systems to handle incoming calls and transfer them to the appropriate department or guest room - Assist with night audit duties, including balancing accounts and generating reports - Maintain a clean and organized front desk area Qualifications: - Previous experience in guest service or hospitality management preferred - Excellent communication skills, both verbal and written - Bilingual/multilingual skills are a plus - Strong phone etiquette and customer service skills - Ability to handle difficult situations with professionalism and composure - Proficient in using hotel management software systems We offer competitive pay and benefits packages for our employees.
Join our team of dedicated professionals in providing exceptional guest experiences at our hotel.
Note: This job description is intended to provide a general overview of the position.
Duties and responsibilities may vary depending on the specific needs of the hotel.
Job Types: Full-time, Part-time Pay: $19.
00 per hour Benefits: * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Evening shift * Monday to Friday * Morning shift * Night shift * Weekends as needed Work setting: * In-person Experience: * Hotel experience: 1 year (Preferred) Shift availability: * Day Shift (Required) * Night Shift (Required) Work Location: In person