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Posted : Saturday, December 23, 2023 06:01 AM
JOB
What We OfferThe County of Ventura offers an attractive compensation and benefits package.
Aside from our base salary range, an employee within this position will also be eligible for the following: Educational Incentive - An educational incentive of 2.
5% for completion of an associate degree, 3.
5% for completion of a bachelor's degree, OR 5% for completion of a graduate degree.
Bilingual Incentive - Some positions may be eligible for bilingual incentive depending on the applicable memorandum of agreement and the needs of the department.
To qualify for this incentive, incumbents in eligible positions must take and pass the applicable bilingual fluency examination.
Deferred Compensation - Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan.
This position is eligible for up to a 3% match on your 401(k) contributions.
Health Plans: You are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans.
Flexible Spending Accounts: Pre-tax benefit towards eligible medical, dental, and vision care expenses.
Pension Plan - Participation in the County's defined benefit pension plan.
If eligible, you may establish reciprocity with other public retirement systems such as CalPERS.
Holidays - 12 paid days per year which includes a scheduled floating holiday.
New Hire/Retention/Referral Incentives - Subject to the applicable section of the SEIU 721 MOA 2022-2025 (Secs.
3801 – 3803): In compliance with specific requirements, a regular employee may be eligible for an Employee Referral Incentive of $500.
In compliance with specific requirements, a regular employee may be eligible for a New Hire Incentive of $1,500.
THE POSITIONUnder direct supervision the Medical Office Assistant I (MOA I), general supervision (MOA II), or direction (MOA III) performs a variety of customer service and clerical duties in support of a health or medical care delivery office or program.
Support activities may include assisting the public, records maintenance, document production and/or case management/processing.
The ideal candidate is an organized professional who possesses exceptional customer service skills and is dedicated to working on tasks quickly and efficiently.
They will be dedicated to providing the public with the highest level of service possible with every task, and will be comfortable interfacing with all members of the public entering the medical clinic.
DEPARTMENT/AGENCY: Health Care Agency – Ambulatory CareAmbulatory Care is a system of primary care and specialty care medical clinics conveniently located throughout the County of Ventura.
In keeping with the mission of the Ventura County Health Care Agency, the team of dedicated physicians, nurses and other health care professionals seek to set the standard in health care excellence.
Distinguishing Characteristics: Incumbents perform customer service delivery, routine clerical and manual tasks including inputting of data into computers.
The higher level in the series, i.
e.
MOA II/MOA III, require application of specialized program knowledge of ongoing operations and services, interpretation of rules and regulations, and assessment of individual circumstances to determine appropriate course(s) of action.
The Per Diem Pool (PDP) classifications are distinguished from the Regular classifications in that incumbents in these classifications receive limited benefits.
They will receive shift differential, standby, and callback premium pay and will participate in the Ventura County Employees' Retirement Association if they are assigned a work schedule of 64 hours or more biweekly.
Incumbents hired into these positions are not guaranteed any specific number of work hours per biweekly pay period, and management has the authority to relieve them from duty when there is insufficient work.
APPROXIMATE SALARIES: Medical Office Assistant I - $16.
22 - $21.
51 per hourMedical Office Assistant II - $16.
95 - $23.
70 per hourMedical Office Assistant III - $18.
20 - $25.
45 per hourMedical Office Assistant I - PDP - $19.
60 HourlyMedical Office Assistant II - PDP - $21.
00 HourlyMedical Office Assistant III - PDP - $23.
80 HourlyVETERAN’S POINTS: This is a trainee/entry level classification (Level I/II), and Veteran’s Points may apply to eligible candidates.
Medical Office Assistant (all levels) are represented by the Services Employees International Union (SEIU) and are eligible for overtime compensation.
The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies.
NOTE: If appointed at the lower level, incumbent may be promoted to the higher level without further examination upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department.
TENTATIVE SCHEDULE: OPENING DATE: November 7, 2023CLOSING DATE: This is continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive a sufficient number of qualified applications to meet business needs.
It is to your advantage to apply as soon as possible.
EXAMPLE OF DUTIES Duties may include but are not limited to the following: Greets patients, in person and on the phone; determines how incoming calls should be routed; directs people to appropriate locations, service, or information sources; answers routine questions; explains routine procedures, processes, or departmental activities; schedules appointments; obtains factual information to create or update files and charts; refers clients/patients to appropriate resources (MOA II); provides assistance in the completion of forms; assures federal and state confidentiality measures are followed;Compiles routine reports, records, and charts by extracting and/or tabulating information from a variety of sources such as files, reports, notes, logs, correspondence, and/or verbal instruction; identifies variations in data (MOA II/III);Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments;Handles high volume of patients, internal/externals customers, and frequent changes, delay or unexpected events;Checks patients in-and-out through the practice management system and verifies information;Performs cashiering duties and collects co-payments, payments, and outstanding balances;Communicates with patient care team to ensure that patient care needs are addressed;Monitors waiting areas and ensures areas are maintained clean;Assists with pre-visit planning and confirms appointments;Accurately enters and updates demographic and payer data in practice management system (i.
e.
Cerner);Verifies coverage and payer eligibility, which may include programs, private insurances, and Medi-Cal.
Performs financial screenings for program eligibility.
Requests pre-authorizations when needed;May assist patients in coordinating appointments with diagnostic or specialty services;May transcribe medical documents (MOA II/III); Demonstrates culturally sensitivity and competence with patients;Prepares, validates, processes, and/or checks a variety of documents for completeness, accuracy, and submission standards;Transfers professional and technical instructions to patient or program files; researches reference materials to respond to client or coworker inquiries;Sorts and/or files materials such as charts, correspondence, and miscellaneous documents; maintains files; conducts systematic search for misplaced materials; maintains cross-reference files or indexes; purges filing systems as directed;Types a variety of documents such as correspondence, standard forms, charts, proposals, specifications, and reports from written, recorded, and/or printed sources and/or verbal instructions; proofreads typed materials for correct grammar, spelling, and punctuation;Operates a variety of automated office equipment including computers;May provide back-up for basic patient assistance care when required (i.
e.
, patient vital signs or patient emergency or comfort care);May provide assistance with various tasks, which include changing linen and bags, inventory/stocking of units, and general maintenance and cleaning of units; andPerforms other related duties as required, with an emphasis on excellent customer service.
SUPPLEMENTAL INFORMATION FINAL FILING DATE: This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it.
Your application must be received by County of Ventura Human Resources no later than 5:00 p.
m.
on the closing date.
)To apply on-line, please refer to our web site at www.
ventura.
org/jobs.
If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.
Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications.
A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.
LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible.
If interested, please click here for additional information.
SUPPLEMENTAL QUESTIONNAIRE – Qualifying: All applicants are required to complete and submit the questionnaire for this exam AT THE TIME OF FILING.
The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position.
Failure to complete and submit the questionnaire may result in the application being removed from consideration.
APPLICATION EVALUATION – Qualifying: All applications will be reviewed to determine whether the stated requirements are met.
Those individuals meeting the stated requirements will be invited to the written examination.
WRITTEN EXAM – 100%: An unproctored, online, and internet-based written exam will be administered the test applicants’ knowledge of Office Practices, Customer Service Skills, and Medical Terminology.
Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.
Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.
BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, and driving record may be required for this position.
For further information about this recruitment, please contact Kristy Madrigal by e-mail at kristy.
madrigal@ventura.
org or by telephone at (805) 654-2556.
EQUAL EMPLOYMENT OPPORTUNITYThe County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
Aside from our base salary range, an employee within this position will also be eligible for the following: Educational Incentive - An educational incentive of 2.
5% for completion of an associate degree, 3.
5% for completion of a bachelor's degree, OR 5% for completion of a graduate degree.
Bilingual Incentive - Some positions may be eligible for bilingual incentive depending on the applicable memorandum of agreement and the needs of the department.
To qualify for this incentive, incumbents in eligible positions must take and pass the applicable bilingual fluency examination.
Deferred Compensation - Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan.
This position is eligible for up to a 3% match on your 401(k) contributions.
Health Plans: You are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans.
Flexible Spending Accounts: Pre-tax benefit towards eligible medical, dental, and vision care expenses.
Pension Plan - Participation in the County's defined benefit pension plan.
If eligible, you may establish reciprocity with other public retirement systems such as CalPERS.
Holidays - 12 paid days per year which includes a scheduled floating holiday.
New Hire/Retention/Referral Incentives - Subject to the applicable section of the SEIU 721 MOA 2022-2025 (Secs.
3801 – 3803): In compliance with specific requirements, a regular employee may be eligible for an Employee Referral Incentive of $500.
In compliance with specific requirements, a regular employee may be eligible for a New Hire Incentive of $1,500.
THE POSITIONUnder direct supervision the Medical Office Assistant I (MOA I), general supervision (MOA II), or direction (MOA III) performs a variety of customer service and clerical duties in support of a health or medical care delivery office or program.
Support activities may include assisting the public, records maintenance, document production and/or case management/processing.
The ideal candidate is an organized professional who possesses exceptional customer service skills and is dedicated to working on tasks quickly and efficiently.
They will be dedicated to providing the public with the highest level of service possible with every task, and will be comfortable interfacing with all members of the public entering the medical clinic.
DEPARTMENT/AGENCY: Health Care Agency – Ambulatory CareAmbulatory Care is a system of primary care and specialty care medical clinics conveniently located throughout the County of Ventura.
In keeping with the mission of the Ventura County Health Care Agency, the team of dedicated physicians, nurses and other health care professionals seek to set the standard in health care excellence.
Distinguishing Characteristics: Incumbents perform customer service delivery, routine clerical and manual tasks including inputting of data into computers.
The higher level in the series, i.
e.
MOA II/MOA III, require application of specialized program knowledge of ongoing operations and services, interpretation of rules and regulations, and assessment of individual circumstances to determine appropriate course(s) of action.
The Per Diem Pool (PDP) classifications are distinguished from the Regular classifications in that incumbents in these classifications receive limited benefits.
They will receive shift differential, standby, and callback premium pay and will participate in the Ventura County Employees' Retirement Association if they are assigned a work schedule of 64 hours or more biweekly.
Incumbents hired into these positions are not guaranteed any specific number of work hours per biweekly pay period, and management has the authority to relieve them from duty when there is insufficient work.
APPROXIMATE SALARIES: Medical Office Assistant I - $16.
22 - $21.
51 per hourMedical Office Assistant II - $16.
95 - $23.
70 per hourMedical Office Assistant III - $18.
20 - $25.
45 per hourMedical Office Assistant I - PDP - $19.
60 HourlyMedical Office Assistant II - PDP - $21.
00 HourlyMedical Office Assistant III - PDP - $23.
80 HourlyVETERAN’S POINTS: This is a trainee/entry level classification (Level I/II), and Veteran’s Points may apply to eligible candidates.
Medical Office Assistant (all levels) are represented by the Services Employees International Union (SEIU) and are eligible for overtime compensation.
The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies.
NOTE: If appointed at the lower level, incumbent may be promoted to the higher level without further examination upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department.
TENTATIVE SCHEDULE: OPENING DATE: November 7, 2023CLOSING DATE: This is continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive a sufficient number of qualified applications to meet business needs.
It is to your advantage to apply as soon as possible.
EXAMPLE OF DUTIES Duties may include but are not limited to the following: Greets patients, in person and on the phone; determines how incoming calls should be routed; directs people to appropriate locations, service, or information sources; answers routine questions; explains routine procedures, processes, or departmental activities; schedules appointments; obtains factual information to create or update files and charts; refers clients/patients to appropriate resources (MOA II); provides assistance in the completion of forms; assures federal and state confidentiality measures are followed;Compiles routine reports, records, and charts by extracting and/or tabulating information from a variety of sources such as files, reports, notes, logs, correspondence, and/or verbal instruction; identifies variations in data (MOA II/III);Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments;Handles high volume of patients, internal/externals customers, and frequent changes, delay or unexpected events;Checks patients in-and-out through the practice management system and verifies information;Performs cashiering duties and collects co-payments, payments, and outstanding balances;Communicates with patient care team to ensure that patient care needs are addressed;Monitors waiting areas and ensures areas are maintained clean;Assists with pre-visit planning and confirms appointments;Accurately enters and updates demographic and payer data in practice management system (i.
e.
Cerner);Verifies coverage and payer eligibility, which may include programs, private insurances, and Medi-Cal.
Performs financial screenings for program eligibility.
Requests pre-authorizations when needed;May assist patients in coordinating appointments with diagnostic or specialty services;May transcribe medical documents (MOA II/III); Demonstrates culturally sensitivity and competence with patients;Prepares, validates, processes, and/or checks a variety of documents for completeness, accuracy, and submission standards;Transfers professional and technical instructions to patient or program files; researches reference materials to respond to client or coworker inquiries;Sorts and/or files materials such as charts, correspondence, and miscellaneous documents; maintains files; conducts systematic search for misplaced materials; maintains cross-reference files or indexes; purges filing systems as directed;Types a variety of documents such as correspondence, standard forms, charts, proposals, specifications, and reports from written, recorded, and/or printed sources and/or verbal instructions; proofreads typed materials for correct grammar, spelling, and punctuation;Operates a variety of automated office equipment including computers;May provide back-up for basic patient assistance care when required (i.
e.
, patient vital signs or patient emergency or comfort care);May provide assistance with various tasks, which include changing linen and bags, inventory/stocking of units, and general maintenance and cleaning of units; andPerforms other related duties as required, with an emphasis on excellent customer service.
SUPPLEMENTAL INFORMATION FINAL FILING DATE: This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it.
Your application must be received by County of Ventura Human Resources no later than 5:00 p.
m.
on the closing date.
)To apply on-line, please refer to our web site at www.
ventura.
org/jobs.
If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.
Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications.
A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.
LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible.
If interested, please click here for additional information.
SUPPLEMENTAL QUESTIONNAIRE – Qualifying: All applicants are required to complete and submit the questionnaire for this exam AT THE TIME OF FILING.
The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position.
Failure to complete and submit the questionnaire may result in the application being removed from consideration.
APPLICATION EVALUATION – Qualifying: All applications will be reviewed to determine whether the stated requirements are met.
Those individuals meeting the stated requirements will be invited to the written examination.
WRITTEN EXAM – 100%: An unproctored, online, and internet-based written exam will be administered the test applicants’ knowledge of Office Practices, Customer Service Skills, and Medical Terminology.
Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.
Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.
BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, and driving record may be required for this position.
For further information about this recruitment, please contact Kristy Madrigal by e-mail at kristy.
madrigal@ventura.
org or by telephone at (805) 654-2556.
EQUAL EMPLOYMENT OPPORTUNITYThe County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
• Phone : (805) 654-5129
• Location : 800 S Victoria Ave, Ventura, CA
• Post ID: 9006023039
