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Posted : Wednesday, July 03, 2024 04:27 PM
*Job* *Summary*:
At its core, veterinary care is about relationships.
The relationship between a client and their pet, a practice and its clients, and between the team members who deliver the care.
Hope Veterinary Oncology is driven to create a positive work culture in which service and hospitality are the foundation for all those essential relationships.
As the only independent and woman-owned oncology practice in Southern California, our team is growing.
We're looking for people who are passionate about hospitality, exceptional care, and celebrating the relationships that make veterinary medicine the special profession it is.
Susan David said, 'Discomfort is the price of admission to a meaningful life'.
That certainly applies to work in the veterinary field.
At Hope Veterinary Oncology we think that a bit of compassion, a lot of hospitality, and the intelligent use of technology can amplify the meaningful and minimize the discomfort, even for people that have a pet with cancer.
We want our clients to feel the compassion that comes from team members who are well-cared for.
Leveraging the art of hospitality and technological tools like AI, we'll have more time to focus on each other, our clients, and the patients we love.
We strongly believe in having an open-mind and considering all possible tools that might help a patient live a longer and better life after a cancer diagnosis.
This is why our treatments will not be limited to traditional approaches (chemotherapy, immunotherapy, targeted therapy, etc.
), but will also include integrative options (acupuncture, diet, herbal therapy).
It’s time veterinary oncology caught up to the leading human oncology institutions.
We’re reimagining what pet cancer care can be and looking for someone who can help lead us forward.
If you’re passionate about exploring the limits of what hospitality, teamwork, technology, and compassion can be in veterinary oncology, we hope you’ll join our team.
*What you’ll do* PEOPLE MANAGEMENT & LEADERSHIP - Attend (sometimes lead) daily morning Huddle with hospital team to discuss the day ahead and plan for success - Embrace, encourage, and help strengthen a positive work culture as well as a business identity of excellence, service, and hospitality - Manage, develop, and lead a high-performing team in providing exceptional hospitality and care - Oversee interactions between clients and team members and help to educate and improve hospitality delivered - Directly recruit, interview and hire team members - Lead regularly scheduled staff meetings - Manage staff scheduling and benefits - Supervise team members and act as the direct authority regarding disciplinary procedures, discharging, and legal responsibilities of employment - Mediate all personnel issues - Ensure resolution of any client concerns or escalated situations - Ensure that team members are properly trained for their positions - Maintain a thorough set of employment policies and employee manual - Help to ensure high client satisfaction and NPS and propose system modifications to improve client experience - Manage client reviews on social media, surveys, and feedback given in person.
Follow up with clients when indicated and help determine how we can improve the client experience OPERATIONAL OVERSIGHT - Help to ensure consistency in invoicing - Oversee the building and equipment maintenance and housekeeping standards - Develop and maintain a practice marketing program - Help to determine how we can continue to improve efficiency, patient care, client experience, profitability, and work satisfaction using technology and AI - Other duties possible, as discussed with owner ACCOUNTING - Oversee and analyze practice P&L and revenue by type, identifying trends and growing top line revenue with support from accounting team and owner - Manage the practice’s budget with a focus on building and maintaining profitability (including COGs, labor, and inventory management) - Prepare all accounts payable and receivables to and confirm that each is handled correctly and timely - Review and purchase supplies and equipment ensuring that optimal prices are obtained - Manage bi-weekly payroll for all hourly practice employees *Who you are* - 3+ years working in a veterinary or human healthcare practice and at least 2 years of experience directly managing a team, coaching performance, and leading through change - Certified Veterinary Manager designation is preferred but not required - Previous experience in hospitality role and/or fast-paced start up is a strongly desired but not required - Interest in using technology and AI to improve hospital operations, the client experience, and job satisfaction - Passionate about helping clients and their pets have a great experience throughout cancer treatment - Strong business acumen and using data to achieve valuable insights and practice growth - Compassionate and both customer service and hospitality focused - Excellent self-awareness, emotionally intelligent and autonomous - Takes pride in ability to communicate clearly and effectively - Focused on the details - Proficient computer skills and with programs such as Excel, QuickBooks Online, and Google Suite.
- Yes-minded (finding creative solutions to everyday issues, requests, concerns) - This is a full-time position, Monday through Thursday (our staff works 10 hour days) *What you’ll get* - Competitive salary ($74,000 - $80,000) plus the opportunity for profit sharing - 100% coverage for health insurance as well as dental and vision insurance - 401K plus employer match - Generous paid time off and company-wide holidays - Wellness program - Monthly employer contribution towards pet insurance premium - Ample opportunities for professional development and CE allowance - Paid-for Fear Free Certification - A group of team members that support and encourage one another - A chance to greatly impact the lives of our team members, clients and patients Visit our website at https://www.
hopeveterinaryoncology.
com Hope Veterinary Oncology is committed to creating a diverse, inclusive and equitable workplace, and we encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.
Job Type: Full-time Pay: $74,000.
00 - $80,000.
00 per year Healthcare setting: * Medical office Schedule: * 10 hour shift Ability to Relocate: * Ventura, CA 93003: Relocate before starting work (Required) Work Location: In person
The relationship between a client and their pet, a practice and its clients, and between the team members who deliver the care.
Hope Veterinary Oncology is driven to create a positive work culture in which service and hospitality are the foundation for all those essential relationships.
As the only independent and woman-owned oncology practice in Southern California, our team is growing.
We're looking for people who are passionate about hospitality, exceptional care, and celebrating the relationships that make veterinary medicine the special profession it is.
Susan David said, 'Discomfort is the price of admission to a meaningful life'.
That certainly applies to work in the veterinary field.
At Hope Veterinary Oncology we think that a bit of compassion, a lot of hospitality, and the intelligent use of technology can amplify the meaningful and minimize the discomfort, even for people that have a pet with cancer.
We want our clients to feel the compassion that comes from team members who are well-cared for.
Leveraging the art of hospitality and technological tools like AI, we'll have more time to focus on each other, our clients, and the patients we love.
We strongly believe in having an open-mind and considering all possible tools that might help a patient live a longer and better life after a cancer diagnosis.
This is why our treatments will not be limited to traditional approaches (chemotherapy, immunotherapy, targeted therapy, etc.
), but will also include integrative options (acupuncture, diet, herbal therapy).
It’s time veterinary oncology caught up to the leading human oncology institutions.
We’re reimagining what pet cancer care can be and looking for someone who can help lead us forward.
If you’re passionate about exploring the limits of what hospitality, teamwork, technology, and compassion can be in veterinary oncology, we hope you’ll join our team.
*What you’ll do* PEOPLE MANAGEMENT & LEADERSHIP - Attend (sometimes lead) daily morning Huddle with hospital team to discuss the day ahead and plan for success - Embrace, encourage, and help strengthen a positive work culture as well as a business identity of excellence, service, and hospitality - Manage, develop, and lead a high-performing team in providing exceptional hospitality and care - Oversee interactions between clients and team members and help to educate and improve hospitality delivered - Directly recruit, interview and hire team members - Lead regularly scheduled staff meetings - Manage staff scheduling and benefits - Supervise team members and act as the direct authority regarding disciplinary procedures, discharging, and legal responsibilities of employment - Mediate all personnel issues - Ensure resolution of any client concerns or escalated situations - Ensure that team members are properly trained for their positions - Maintain a thorough set of employment policies and employee manual - Help to ensure high client satisfaction and NPS and propose system modifications to improve client experience - Manage client reviews on social media, surveys, and feedback given in person.
Follow up with clients when indicated and help determine how we can improve the client experience OPERATIONAL OVERSIGHT - Help to ensure consistency in invoicing - Oversee the building and equipment maintenance and housekeeping standards - Develop and maintain a practice marketing program - Help to determine how we can continue to improve efficiency, patient care, client experience, profitability, and work satisfaction using technology and AI - Other duties possible, as discussed with owner ACCOUNTING - Oversee and analyze practice P&L and revenue by type, identifying trends and growing top line revenue with support from accounting team and owner - Manage the practice’s budget with a focus on building and maintaining profitability (including COGs, labor, and inventory management) - Prepare all accounts payable and receivables to and confirm that each is handled correctly and timely - Review and purchase supplies and equipment ensuring that optimal prices are obtained - Manage bi-weekly payroll for all hourly practice employees *Who you are* - 3+ years working in a veterinary or human healthcare practice and at least 2 years of experience directly managing a team, coaching performance, and leading through change - Certified Veterinary Manager designation is preferred but not required - Previous experience in hospitality role and/or fast-paced start up is a strongly desired but not required - Interest in using technology and AI to improve hospital operations, the client experience, and job satisfaction - Passionate about helping clients and their pets have a great experience throughout cancer treatment - Strong business acumen and using data to achieve valuable insights and practice growth - Compassionate and both customer service and hospitality focused - Excellent self-awareness, emotionally intelligent and autonomous - Takes pride in ability to communicate clearly and effectively - Focused on the details - Proficient computer skills and with programs such as Excel, QuickBooks Online, and Google Suite.
- Yes-minded (finding creative solutions to everyday issues, requests, concerns) - This is a full-time position, Monday through Thursday (our staff works 10 hour days) *What you’ll get* - Competitive salary ($74,000 - $80,000) plus the opportunity for profit sharing - 100% coverage for health insurance as well as dental and vision insurance - 401K plus employer match - Generous paid time off and company-wide holidays - Wellness program - Monthly employer contribution towards pet insurance premium - Ample opportunities for professional development and CE allowance - Paid-for Fear Free Certification - A group of team members that support and encourage one another - A chance to greatly impact the lives of our team members, clients and patients Visit our website at https://www.
hopeveterinaryoncology.
com Hope Veterinary Oncology is committed to creating a diverse, inclusive and equitable workplace, and we encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.
Job Type: Full-time Pay: $74,000.
00 - $80,000.
00 per year Healthcare setting: * Medical office Schedule: * 10 hour shift Ability to Relocate: * Ventura, CA 93003: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : 1885 Knoll Drive, Ventura, CA
• Post ID: 9143129150
