Principal Business Relationship Manager/Ops

POSITION SUMMARY The Business Relationship Management function has the mandate to establish and maintaining a relationship between Operations and the business.
The Principal Business Relationship Manager (BRM) is responsible for understanding the business, assisting in the prioritization of projects, ensuring that projects align with support of the overall business strategy.
The BRM is a liaison between Operations and the business units, and a trusted advisor to the business units.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS Job Function & Responsibilities(s) • Strategic Business Initiative Development: Organizing meetings with Operations team to identify key areas of focus and potential initiatives.
Through these sessions, partner with ED to evaluate the feasibility, impact, and alignment with the organization's goals for each proposed initiative.
• Prioritization: Employ various prioritization techniques such as the Eisenhower Matrix, Cost-Benefit Analysis, or SWOT analysis to rank initiatives based on factors like urgency, importance, resource availability, and potential return on investment.
• Staff Directives and Deliverables: Liaise with the ED’s staff to communicate directives clearly and ensure that deliverables are met within specified timelines.
Regular check-ins and progress updates will be essential to keep projects on track and address any issues that may arise.
• Portfolio Management: Establish clear criteria for project monitoring, implement project management tools to track progress, and regularly review the portfolio to reallocate resources as needed.
• Guidance to Leadership: Collaborate with Operations Leadership to identify opportunities for improving team efficiency.
This could involve conducting performance assessments, providing training and development opportunities, streamlining processes, or implementing new technologies to automate repetitive tasks.
• Facilitating Effective Meetings: Take a proactive role in planning meetings, setting agendas, and ensuring that key stakeholders are prepared and engaged.
By fostering an environment of collaboration and accountability, maximize the impact of each meeting and achieve meaningful outcomes.
• Establishing KPIs for Team Performance: Work closely with leadership to identify relevant KPIs aligned with business objectives.
These could include metrics such as productivity, quality of work, customer satisfaction, and employee engagement.
Regularly review and adjust these KPIs as needed to ensure they remain meaningful and reflective of the team's performance.
• Hands-On Support and Progress Monitoring: Provide hands-on support to teams in executing their initiatives.
This includes offering guidance, removing obstacles, and monitoring progress closely to ensure that goals are being met within established timelines and quality standards.
• Representing the Executive: Act as a representative for the ED to address inquiries from internal stakeholders, external vendors/providers, and members.
This involves having a thorough understanding of the organizational priorities, policies, and preferences, and effectively communicating the decisions and directives.
• Driving Strategic Business Initiatives: Take ownership of strategic initiatives from conception to completion.
This entails conducting thorough research, developing implementation plans, securing necessary resources, and coordinating efforts across departments to ensure successful execution.
• Identifying and Addressing Core Issues: Conduct a comprehensive analysis of business processes to identify inefficiencies, bottlenecks, and areas for improvement.
Work with relevant stakeholders to implement solutions that streamline operations, improve productivity, and enhance overall performance.
• Presenting Company Operations Analysis: Prepare detailed analyses of company operations, including performance trends, financial metrics, and operational efficiency.
Present these analyses to senior leadership in clear and concise reports, highlighting key insights and recommendations for improvement.
• Evaluating Risk Factors: Evaluate risk factors associated with critical business decisions, such as regulatory changes.
Develop risk mitigation strategies and contingency plans to minimize potential negative impacts on the business.
• Overseeing Special Projects and Initiatives: Provide skillful oversight of special projects and initiatives, ensuring that objectives are clearly defined, resources are allocated appropriately, and progress is monitored closely.
Intervene as needed to address issues and keep projects on track.
• Leading Meetings: Lead meetings with meticulous planning, setting clear agendas, and facilitating productive discussions.
Encourage participation from all stakeholders, summarize key takeaways, and follow up on action items to ensure accountability.
• Identifying Areas for Improvement: Continuously seek out areas for improvement within the organization and make actionable recommendations for change.
This could involve process optimization, technology adoption, talent development initiatives, or other strategic interventions aimed at driving long-term growth and success.
MINIMUM QUALIFICATIONS Education: Bachelor’s degree in business administration or similar field, or equivalent experience.
Experience: • Seven or more years of experience in a business management or executive role • Experience in data analysis and budget management • Consulting experience, with a focus on operations management • Proven success in a project coordination role • Nimble business mind, focused on developing creative solutions • Strong project-reporting skills, with focus on interdepartmental communications • Experience in organizing and directing multiple teams and departments • Experience in planning and leading strategic initiatives • Excellent written and verbal communication skills • Versatile abilities and extreme dedication to efficient productivity Preferred skills and qualifications Equivalent In lieu of degree: Will accept experience in any combination of academic education, professional training, or work experience, which demonstrates the ability to perform the duties of the position.
KNOWLEDGE, SKILLS & ABILITIES Preferred Qualifications: • Strong Leadership Skills: Ability to lead and influence others, even without formal authority.
• Strategic Thinking: Capacity to think critically and strategically about the organization's goals and objectives.
• Analytical Skills: Capability to analyze data and information to inform decision-making.
• Communication Skills: Excellent verbal and written communication skills, as well as the ability to effectively communicate complex ideas to different audiences.
• Project Management Experience: Experience managing projects or initiatives from conception to completion.
• Collaboration and Relationship-Building Skills: Ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
• Adaptability and Resilience: Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity and change.
Technology & Software Skills: Advanced computer skills in MS Office products.
Certifications & Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s) Competency Statement(s) – Select all that apply.
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Business Acumen - Ability to grasp and understand business concepts and issues.
• Decision Making - Ability to make critical decisions while following company procedures.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Consensus Building - Ability to bring about group solidarity to achieve a goal.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Presentation Skills - Ability to effectively present information publicly.
• Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Strategic Planning - Ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Judgment - The ability to formulate a sound decision using the available information.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
PHYSICAL DEMANDS O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.
5+ hrs/day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.
5 - 5.
5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.
5+ hrs/day) Stand O Walk F Sit C Manually Manipulate C Reach Outward O Grasp F