Lead Service Specialist

The Lead Service Specialist (LSS) is responsible for greeting and checking in members and guests as they enter the club.
The LSS will answer phones and sell retail products at the front desk.
The LSS will tour prospective members through the club and make sales presentations for both membership and personal training agreements.
The LSS will assist the Club Manager (CM) with updating member information, collecting member debt, and maintaining a professional and welcoming environment at the club.
The LSS will frequently need to assist the CM with organizing, cleaning, and stocking the club.
Job duties and responsibilities include, but are not limited to: Upholding company standards; maintaining a clean and organized work environment; Having a customer-first attitude.
Greeting every member with a welcoming smile and being willing to help at all times.
Understand and be prepared to share all club promotions; Handling telephone inquiries from potential new customers.
Turning those telephone inquiries into leads to set appointments and collect prospect information like full name, phone number, etc.
Meet individual sales metrics as established by the company in various categories like checking account %, an alternate form of payment %, personal training sales, 12-month commitment %, etc.
Assist in cleaning the club equipment, floors, restrooms, desks, etc.
Re-racking weights.
Stocking club restrooms and stocking club retail displays when needed; Assist in the achievement of club goals.
The LSS does not oversee any employees.
The LSS reports directly to the CM.
The LSS should have the following qualifications: Knowledge, Skills & Abilities: Experience with customer service preferred.
Experience with health and fitness preferred.
Must be able to communicate effectively with members and other club personnel.
Certifications/Education Level: High School Diploma or GED preferred, but not required.
First Aid, Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) certification recommended.
Physical Qualifications: Ability to work in club office; move about club floors and rooms; review, revise, and create club paperwork; communicate with employees, members, and the public.
Travel: must have reliable transportation to and from work.
Ability to access and operate club computer systems including preparing documents, entering data into computer systems, read reports from a computer database or email system.
Ability to lift heavy weights of at least 45 pounds and other heavy objects for the purposes of club maintenance.
Work Environment: Ability to work a varied schedule to support the needs of the club, including frequent extended workdays, weekends, and holidays may be required.
At-Will Employment: This position is governed by At-Will employment and is not guaranteed for any definite period.