Administrative Assistant (Medical Receptionist) - AAMRUC20231213MA#0004

Position: Administrative Assistant (Medical Receptionist) Location: Ventura, CA Duration: 03+ Months with possible extension Shift: 8 AM – 5 PM (M-F) Job Duties: Greet and assist patients professionally.
Register and update patient information.
Direct patients to the right departments or healthcare professionals.
Answer inquiries about services, policies, and procedures.
Schedule and confirm appointments using electronic systems.
Coordinate and reschedule appointments as needed.
Communicate appointment reminders to patients.
Answer and manage phone calls courteously and efficiently.
Route calls to the appropriate staff.
Take and relay messages accurately.
Maintain and update patient records with accuracy and confidentiality.
Verify and update insurance information.
Assist in organizing and filing medical records.
Perform general administrative tasks (data entry, photocopying, faxing).
Assist with billing, insurance processing, and payment collection.
Ensure a clean and organized reception area.
Manage patient check-in and check-out processes efficiently.
Communicate effectively with healthcare providers, staff, and patients.
Relay important information between patients and medical professionals.
Handle patient concerns and complaints with professionalism and empathy.
Escalate issues to appropriate personnel when necessary.
Adhere to healthcare regulations and maintain patient confidentiality.
Stay informed about changes in medical office policies and procedures.
Collaborate with other medical office staff for coordinated patient care.
Participate in staff meetings and training sessions.