Events & Community Liaison

*Events & Community Liaison* *Job Description* The Events & Community Liaison is an integral position within the Business Development department at Visit Ventura The coordinator provides administrative support, logistics, and data entry for the department and the Marketing department.
This role is critical in facilitating and strengthening relationships between the bureau, local businesses, event organizers, and stakeholders to ensure the successful planning and execution of events that attract tourists and support local commerce.
The ideal candidate will have a strong background in event coordination, excellent communication skills, and a deep knowledge of the city's offerings.
The position is service-driven and embodies a team-centric approach.
The role is designed to support a busy and fast-paced environment which requires a high level of accuracy, initiative, flexibility, and adaptability.
*Essential Duties and Responsibilities *_include, but are not limited to the following_: *Sales & Marketing Support* * Provide administrative support to the business development team, including, but not limited to project services, data entry and databases, share drives, tradeshow calendars, marketing budgets, program tracking, and other administrative requests.
* Oversee logistics relating to tradeshows, sales missions, familiarization tours, gifts, and programs.
Duties include sourcing accommodations and venues, transportation, shipping, gifts and amenities, meals, and other duties related to the program.
* Organizing model, locations and props for upcoming photoshoots * Provide support for collateral, content, presentations, pre & post-show communication for trade shows & sales missions.
*CRM, Databases & Sourcing Platforms* * Follow up on sales requests from (RFPs) * Monitor and distribute central sales, travel trade, and wedding inquiry emails & RFP’s.
* Responsible for data entry in the department's Customer Relationship Management (CRM) tool, monitoring existing data, entering new data, and scrubbing the database periodically to ensure accurate information is present.
* Ensures all leads imported to the CRM are accurate and exported to Mailchimp with the correct audience, tags and/or segments to achieve consistency throughout.
* Assists the department with monitoring industry-specific social media accounts.
*Events/ Community* * Serve as the primary contact for event organizers, vendors, and partners, ensuring clear communication and effective collaboration.
* Coordinate with internal and external stakeholders to ensure event success,to maximize economic impact for hotel partners * Develop and maintain strong relationships with local businesses, attractions, and hospitality providers to enhance event experiences and visitor satisfaction.
* Assist in the creation and distribution of promotional materials and event listings on various platforms, including social media, to maximize attendance and engagement.
* Provide exceptional customer service and support to visitors, responding to inquiries and offering recommendations to enhance their stay in the city.
* Analyze event outcomes and provide reports on attendance, economic impact, and feedback to inform future event planning and marketing strategies.
* Stay informed about city events, trends in tourism and event management, and best practices to continuously improve our offerings and operations .
*Administration Support* * Coordinates committee meeting schedules, venues, agendas, and Minutes.
* Scribe notes during weekly meetings, teleconference calls, and committee meetings (Minutes) and manage a central folder with all files.
* Answer emails, phone calls, and teleconference calls in a timely and professional manner.
* General office assistance (photocopying, scanning, mailings, packing & shipping, research etc.
) * Acts as the central hub of the department by being a resource for department information.
*Additional* * Additional tasks and projects will be assigned as needed for the overall success of the organization.
*Supervisory Responsibilities* This job has no supervisory responsibilities.
*Required Education and Experience* * Bachelor’s degree in business, marketing, or communications or related field, or an Associate degree with 2+ years’ experience as an assistant or administrator.
A combination of work experience instead of education will be considered.
* Tourism or hospitality experience preferred.
* Bilingual a plus *Required Skills, Abilities, and Knowledge* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below represent the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
* Proficiency with computers, software, and programs, including Google Suite, virtual platforms, Mailchimp, and sales programs.
* Experience working with CRM databases.
* Possess strong oral and written communication skills * Skilled in high-level, professional customer service * Ability to work effectively with people of all levels and cultures * Ability to perform consistently in a fast-paced, multi-tasked and deadline-driven environment * Ability to prioritize projects and pivot from one task to another.
* Must be flexible, diplomatic, and reliable in meeting deadlines and managing priorities as directed * Knowledge of the tourism and hospitality industry is a distinct advantage * General knowledge of WordPress * Google Analytics *Physical Demands* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Ability to lift up to 40 lbs.
Frequently sits, stands, and walks.
Occasionally twists/turns, bends, kneels, and reaches overhead.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Travel by car may be required.
*Other Duties* Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
*Benefits *We offer competitive compensation and benefits including medical (Kaiser or Anthem Blue Cross), dental, vision, life insurance, employee assistance program (EAP), 401k + match, paid time off, and paid holidays.
*Services for meeting planners:* * Complimentary RFP distribution and response collection * Site inspection coordination * Service Request distribution for additional event needs * Connect with great team building vendors * Recommend perfect offsite dining locations * Current event recommendations that are taking place * Brochures, images, videos, marketing copy and other downloadable templates * Welcome programs including letters from our CEO * And much, MUCH more! *About Us:* The Ventura Visitors and Convention Bureau (VVCB) is dedicated to promoting the vibrant culture, unique attractions, and outstanding hospitality of our city to visitors worldwide.
We are a dynamic team of professionals passionate about making Ventura a top destination for leisure and business travelers alike.
How to Apply: Please submit your resume and a cover letter explaining why you are the perfect fit for the Events Liaison role at Ventura Visitors and Convention Bureau.
The Ventura Visitors and Convention Bureau is an equal opportunity employer committed to diversity and inclusion in the workplace.
We welcome applications from all qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary range - $21-$25 per hour Full time Job Type: Full-time Pay: $21.
00 - $25.
00 per hour Expected hours: 40 per week Benefits: * 401(k) matching * Employee discount * Vision insurance Schedule: * Monday to Friday * Weekends as needed Ability to Relocate: * Ventura, CA 93001: Relocate before starting work (Required) Work Location: In person