Membership Manager

*VENTURA COUNTY cOASTAL ASSOCIATION OF REALTORS®* *VENTURA COUNTY Multiple listing service, Inc.
* 2350 Wankel Way, Oxnard, CA 93030 | Tel: 805-981-2100 | www.
vcrealtors.
com *JOB DESCRIPTION* *Job Title*: Membership Manager *Reports To*: Robin Morris, Vice President Finance & Administration *FLSA STATUS*: ✓ Non-Exempt ❑ Exempt *DETAILS*: ✓ Full Time Position ❑ Part Time Position *COMPENSATION*: TBD *DEPARTMENT*: Administrative *SUMMARY*: VCCAR represents nearly 2,000 REALTORS® and is committed to innovation and excellence in all service areas.
The Membership Manager is a vital member of the team and is responsible for ensuring superior customer service to all association members and successful operations of the membership department.
This position performs a wide variety of administrative support functions with minimal guidance, frequently in a confidential fashion.
*ESSENTIAL DUTIES AND RESPONSIBILITIES: * * Answers phones, assists members with questions, aids in problem solving, and addresses concerns professionally, promptly, and effectively.
* Processes new member applications, office changes, and various certifications.
* Receives membership dues and/or MLS fees payments and will assist in processing dues/fees payments.
* Coordinates attendance of educational courses.
* Presents and/or provides instructional content.
Coordinates with marketing efforts to maximize enrollments and provides ongoing support to other association programs on related issues.
* Assists in maintaining accurate member database(s) and promptly records all additions, changes, and deletions to ensure current information in membership databases, MLS databases, lockbox database and M1 systems.
* Develops monthly reports of new and terminated members as well as membership statistics for review.
* Handles general membership functions.
* Develops and improves affiliate packages to promote and maintain membership.
* Implements membership strategies that support recruitment of new members and retention of existing members.
Creates a member-focused culture and models relationship-building skills in all interactions.
Fosters a climate of innovation and resolves problems to ensure member satisfaction.
* Ensures senior staff are informed of any problem with systems or membership.
* Providing Supra Key services such as processing new/returned lockboxes and setting up new services.
* Provides REALTOR store backup as needed which includes counting funds in cash drawer, ringing up customers, and processing payments for purchases.
* Participates in staff meetings and/or related meetings.
* Performs job duties in accordance with Association policies and procedures.
* Performs other duties as assigned.
*Qualifications: * * High school diploma or equivalent required; associate or bachelor’s degree preferred.
* At least three years of related experience required.
* Proficient in standard office software.
* Positive, collaborative, and effective interpersonal skills; strong customer service orientation.
* Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
* Excellent communication, verbal and written, interpersonal, negotiation, and conflict resolution skills.
* Ability to view/enter data for long periods of time.
* Must possess initiative, decision-making skills and the judgment necessary to determine action or approach for assignments, and projects.
*Requirements*: * Comfortable seeking feedback and discussing challenges or obstacles in a constructive manner.
* Demonstrate ability to navigate high-stress situations with a positive attitude and approach.
*Physical Demands*: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of the job, the employee is frequently required to: * Stationary position: 100% office work requiring extended periods of stationary position and working on computer.
* Ability to lift, push, pull and/or move up to 40 pounds.
* Move, Traverse: this position needs to occasionally move about inside the office to access file cabinets, supplies, etc.
* Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position: Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
* Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information: this position frequently communicates with members and staff.
Must be able to exchange accurate information in these situations.
The specific statements shown in this description are not intended to be all-inclusive.
They represent typical elements of criteria necessary to successfully perform the job.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
The Ventura County Coastal Association of REALTORS® (VCCAR) / Ventura County Multiple Listing Service (VCMLS) is located in Oxnard, CA and Ojai, CA and represents more than 2,000 REALTORS® and Affiliate members.
*Mission*: The local advocate for private property rights and members.
*Vision*: Pursuing the highest standards in service and ethics.
*Culture*: We listen.
We care.
We serve.
We embrace and drive change.
We adapt and lead.
*Core Services*: Industry Awareness & Preparedness | Real Estate Advocacy | Engagement | Visionary Leadership Job Type: Full-time Pay: $41,600.
00 - $52,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Paid training * Professional development assistance * Tuition reimbursement * Vision insurance Compensation package: * Bonus opportunities Schedule: * 8 hour shift * Monday to Friday * No weekends Travel requirement: * No travel Ability to Relocate: * Oxnard, CA 93030: Relocate before starting work (Required) Work Location: In person