Job Summary:
Provide ordering support to customers in an inbound sales center environment.
Provide sales support, Process orders, look up information, answer questions pertaining all phases of order fulfillment, and customer services.
Essential Functions:
* Accurately enter phone or email orders into software system.
Assist customers with quotation and locating the desired product and answer pricing or discount questions.
* Research and provide accurate details regarding shipment dates, expected delivery dates, invoice totals, discounts and related invoice or shipment details.
* Assist customer inquiries and assist customers in supporting documents request.
* Interact with sales, warehouse, production departments and customers with courtesy and professionalism.
* Build and updates customer profiles and contacts list for marketing activities.
* Any special projects as assigned.
Additional Requirements:
* Work within a team environment to attain department objectives.
* Exhibit a positive attitude, support corporate directives and be adaptable to change.
* Support of and involvement in company and department safety policies, procedures, programs and activities.
* Maintain a clean and orderly work area.
*Required Competencies, Knowledge, Skills and Ability*
* An interest in or willingness to learn about nutritional supplements and the natural products industry.
* Must have problem recognition and solving abilities.
* Good verbal, written and phone communication skills.
* Experience with word processing and spreadsheet applications preferred.
* Ability to interpret documents and follow procedure manuals.
* Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
* Ability to deal with problems and resolutions.
Education & Experience:
* Bachelor in business, finance, marketing, and related field and training.
* Experience in Inside Sales is desirable.
Benefit Conditions:
* Waiting period may apply
* Only full-time employees eligible
This Company Describes Its Culture as:
* Detail-oriented -- quality and precision-focused
* Outcome-oriented -- results-focused with strong performance culture
COVID-19 Precaution(s):
* Sanitizing, disinfecting, or cleaning procedures in place
* Visitor control
Job Duties:
* Answer incoming customer inquiries
* Collaborate with management teams to stay updated on new products, services, and policies
* Record customer information within our customer service database
* Engage with clients in a friendly and professional manner while actively listening to their concerns
* Offer support and solutions to customers in accordance with the company's customer service policies
* Other duties as requested
Communication method(s) used:
* Email
* Phone
* Zoom Meeting or other media allowed
Work Remotely
* No
This Job Is Ideal for Someone Who Is:
* Dependable -- more reliable than spontaneous
* Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
* Detail-oriented -- would rather focus on the details of work than the bigger picture
Job Type: Full-time
Pay: $20.
00 - $26.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Bonus opportunities
Education:
* Bachelor's (Preferred)
Work Location: In person
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