Overview: Primary responsibility will be to sell Caterpillar Parts, Service and Insurance Product Sales to drive the enhancement of customer service satisfaction, maintain & build our customer base, provide professional service standards for business follow up, acquire subsequent service lead generation, & provide timely quotations to leverage increased financial success.
*Apply TODAY to this link for immediate consideration: *https://careers-quinngroup.
icims.
com/jobs/2568/job
Responsibilities: Essential duties and responsibilities include the following.
Other duties may be assigned or changed based upon managements needs.
* Working directly with service supervisors, technicians, and Coordinators for the purpose of identifying turn around timeline requirements, leveraging additional up sell opportunities, driving the sale, & scheduling of repairs & pm’s; while promoting customer satisfaction through a highly informed customer to create future loyalty.
* Review all written reports & photographic documentation to ensure a solid quotation.
You will employ methods such as; expert quote assistance, job walks, delegation of quoting a specific scope of work through an internal or external vendor in order to provide a fully documented parts list & service execution plan prior scheduled event.
* Provide influence to customer for all service technician recommendations reported by a Technicians, managing representative, or as a result of being reported under a CSA inspection or service event.
* Promote up sell opportunities for Advanced Electrical Services (Engineering Services) bundled into CSA’s contracts
* Solicits opportunities for private or government bid packages
* Identify & pursue additional business opportunities by creating new or utilizing existing exception reports such as; new customer account number report, inactive CSA’s, expiring ESC’s, expiring factory warranty, PIP & Safety letter completion report, DBS equipment population list, IMACS new product sales list.
* Investigate/resolve customer service issues communicated by the customer when assigned by management.
* Interface as service liaison between customers, service technicians, supervisors, & sales representatives to culminate a team effort.
* Work with technical quoter(s), management, & expert company resources to ensure quotes are accurate in materials, labor, and support requirements as requested for assured profitability and customer satisfaction.
* Develop and maintain a close positive working relationships, open communication, & personal accountability with all associates; to include, sales, service, parts, engineering, vendors, and all support departments.
* Maintain & strive to enhance your professional knowledge of new products, parts, & services, through personal engagement within manager assigned training lessons or individually selected courses performed online under the factory sponsored Dealer Performance Center (DPC).
Wages: Starting wage will depend on experience and education.
We also offer a total compensation package in addition to base salary.
$50,000 - $80,000
Qualifications: Two (2) years related experience and training, or equivalent combination of education and experience.
Individual possess background knowledge of the Caterpillar and or competitor product lines within the commercial engine market.
_Quinn is an Equal Opportunity Employer M/F/V/DV_
_Quinn Group, Inc.
provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.
Quinn Group, Inc.
has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans.
_
Job Type: Full-time
Pay: $50,000.
00 - $80,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Disability insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Supplemental pay types:
* Commission pay
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Work Location: In person
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