The Customer Service Representative develops a dynamic relationship and supports a variety of teams throughout the organization.
A best-fit candidate should be competitive, collected under pressure, professional, and comfortable with all modes of communication.
The Customer Service Representative role requires a problem-solving mindset, as well as flexibility to be assigned to different territories according to the company's clients needs.
The Customer Service Representative will also act as a bridge between clients and consumers to ensure both needs are met.
The role requires an entrepreneurial, problem-solving mindset and strong communication skills.
*Responsibilities of the Customer Service Representative:*
* Ensure a positive sales experience through high quality customer service and communication
* Interact directly with customers through residential outreach with the goal of enrolling them in new services
* Respond to and resolve complex customer issues through incident recognition, research and isolation, resolution, escalation and follow up
* Learn and master all client product knowledge in order to be able to answer any customer questions and overcome objections
* Become familiar with company software and POS system to be able to keep records of customer interactions and sales information
* Participate in daily team meetings and contribute individual ideas and suggestions on how to improve in any areas
* Maintain open lines of communication with leadership and management as well as amongst team members
* Master the full sales cycle in order to complete sales for select customers
* Follow all CDC and client compliance guidelines when working with consumers in order to ensure the safety of all
* Be cross-trained on how to lead, coach, and mentor newer Representatives
*Requirements of the Customer Service Representative:*
* Degree or some completed coursework in in General Business, Communications, Marketing, or related field
* 1+ years of experience working in sales, marketing, or other consumer facing roles
* Must be adaptable in order to keep up with the ever-changing market
* Must be able to work both independently and as part of a team and be able to switch back and forth from both seamlessly
* Must be a self-starter and be driven in order to grow beyond an entry level position and into that of leadership
*Perks of the Customer Service Representative:*
* Personalized training tailored to the individual
* Paid training
* Uncapped commission based pay after training
* Uncapped growth based on an individual basis
* Unlimited access to training resources and mentorship opportunities
* Virtual networking conferences
* Yearly company-paid retreats
* A supportive, upbeat and positive environment
Job Type: Full-time
Pay: $700.
00 - $1,200.
00 per week
Experience level:
* No experience needed
Shift:
* Day shift
* No nights
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* Office
Work Location: Multiple locations
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